How to Evaluate the Qualitative Side of Value Investing: Part 7 – What is Customer Service
Today, we talk about what is Customer Service.
In my network of friends / family / colleagues, I’m most often known as ‘The Investment Guy’.
Because of this, I’m often asked about the latest trend in investing, whether would it be years ago, gold and silver, the Greek Crash a couple of years ago, or more recently, weed stocks and cryptocurrency.
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To see our other videos in this series, where I give my thoughts on weed stocks, crypto, diversification, retirement plans and more, click here.
Today, we continue talking about a topic I’ve not done much on thus far… How to evaluate the qualitative side of things when researching an investment.
Last year I asked readers, subscribers, and Value Investing Journey Facebook group members what they’d like to learn more about in 2020… And one of the responses was how to evaluate the qualitative side of things when investing.
Thank you to whoever suggested this great and extremely important topic that not many people show you how to evaluate.
More content
To watch the prior videos in this new series click the links below.
- Series Overview
- How I Define Quality
- Evaluate Management
- Goodwill and Intangible Assets
- Competitive Advantages
- Industry Competition
Let’s get to it
In today’s video – we talk about how to use customer service reviews to spot potential red flags or competitive advantages.
Here are some of the things I talked about in the 14 – minute video above.
- Use customer service reviews to evaluate companies
- How you can use customer service and their reviews to evaluate the qualitative side of the business
- Use customer service reviews to spot red flags, potential opportunities for the company, and competitive advantages
- And more…
This video is part of the IloveValueInvesting Podcast which was recently voted a top 15 value investing podcast in the world by Feedspot.
You can listen to this episode and our others in this podcast by going here.
If you have any questions at this point let me know in the comments below so I can answer them in future videos.
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